Booking policies

So your bouquet arrives just as you imagine it, please read these policies before booking.

Draft: highlighted text is still to be confirmed with Liz.

1Ordering and lead time

Place your order at least 2 days ahead so we can secure the flowers.
For busy dates (Valentine’s Day, Mother’s Day, graduations) we recommend booking 1 week ahead.
Last-minute orders depend on what is available that day. Ask and we will gladly check.

2Deposit and payment

Your order is booked once we receive a 50% deposit.
The balance is due before delivery or at pickup.
Payment methods: bank transfer or cash.

3Changes and cancellations

You can change the details of your order up to 48 hours before the delivery date.
If you cancel more than 48 hours ahead, the deposit is kept as credit for a future order.
For later cancellations the deposit is non-refundable, because the flowers have already been bought for your bouquet.

4Delivery and pickup

You can pick up your bouquet at pickup point or have it delivered within delivery areas.
Delivery has an extra cost depending on the area.
Please make sure someone is there to receive the bouquet. If we cannot deliver it, redelivery policy.

5Flowers and substitutions

We work with fresh seasonal flowers, so availability changes from week to week.
If a flower or color is unavailable, we replace it with one of similar style and value, and we tell you first.
Gallery photos are for reference: every bouquet is made by hand and may vary slightly.

6Caring for your bouquet

Liz’s tips to make the bouquet last longer: water, light and trimming the stems.

Questions about a policy?Contact